Q: I registered for the event but don't know how to attend. I got an email confirming my registration but no further instructions. What should I do?

A: All enrollees will receive a follow up email a day or two before the date of the event with instructions on how to participate. This will be sent to the email address entered when you registered. If you do not get these instructions 24 hours before the event, please contact aetkin@liebertpub.com

Q: What do I need to attend the live event? Do I need some type of computer video camera? Special software?

A: All you need to attend is an internet connection and a separate phone line. The visual presentation will occur via the web while the audio portion will be delivered through a standard phone line. See below for system requirements.

• PC users

Microsoft Windows 98, NT, 2000, XP
Microsoft Internet Explorer 5.x, 6.x, or Netscape 7.x
Sun JVM 1.4 or JVMs preinstalled with the supported browsers
Microsoft PowerPoint 97, 2000, 2002, 2003 (for presenters)

• Mac users

Mac OS X 10.2
Internet Explorer 5.x or Safari 1.0

• Solaris users

Sun SPARCstation w/ Solaris 2.8, Solaris 2.9
Netscape 7.x

You may check your browser compatability by clicking here.

• Computer

166Mhz Pentium-based PC with Microsoft® Windows® 98, NT, XP or 2000
Sun JVM 1.4*or JVMs preinstalled with the supported browsers listed above
Sun SPARCstation with Solaris 2.5.1, 2.6, 2.7 or 2.8
Audience: 64 MB RAM
*If you need to install Java Virtual Machine (JVM) on your system please download it from the Sun Microsystems website.

• Internet Connection Speed

56k or faster

• Display

800x600 pixel resolution or greater (1024x768 pixels recommended)

• Viewing Recordings or Archive Presentations

PlaceWare supports the Windows® Media Player 6.4 and above, RealPlayer G2 and RealPlayer 7 or higher for viewing recordings or archive presentations.

MAC USERS: VIEWING RECORDED EVENTS ARE CURRENTLY NOT FULLY SUPPORTED. Please contact us if you have questions regarding this issue.

Q: I'm behind a network firewall. Can I still attend without any technical problems?

A: We use technology which allows users behind a firewall to attend with no difficulties.

Q: Other people in my company are interested in attending. Can more then one person attend?

A: Sure! In fact, we encourage this! One onsite registration may be shared within one location. The usual setup has one person registering for the event and a group attending in a conference room type setting. The audio is provided via a speakerphone which all can listen to and each attendee has their own workstation or a projector is used to display the visual presentation for all to see.

Q: I cannot attend the live event or I registered but missed the presentation. Am I out of luck?

A: Not at all! Our events are recorded and made available to all registrants after the live event is over. You may view the event just as it occured. The only exception is that while you will hear the live Q&A session which took place, obviously you cannot participate in this.